Terms & Conditions

Our Terms and Conditions are designed to make you aware of your, and our, responsibilities along with the benefits and restrictions of our products and services. The OnlyBamboo Store, www.onlybamboo,store, is an online portal offering Makeup Wipes. 

By placing an order with us you will be deemed to have read, understood and accepted these terms and conditions and that you agree to our terms and conditions. 

Acceptance of your order is entirely at the discretion of OnlyBamboo Store and may depend on a variety of reasons including legitimacy of business, credit check, trading track record, understanding of handmade furniture and the interpretation or of any natural occurrences/manifestations in wood or defects etc. 

The terms and conditions mentioned in this document are a valid and legally binding terms of business between OnlyBamboo Store (Seller) and you (Buyer/ final customer / end user / public). 

OnlyBamboo Store hereby reserves the right to change prices, dimensions and specifications without notice. 

OnlyBamboo Store reserves the right to change these terms and conditions from time to time without serving formal notice on you and the changes will take place on the day they are posted. Any such changes will be posted on our website within a reasonable period of time. 

Carl Hopkins UK Limited, a company registered in England and Wales under company number 08741670, with a registered office at Thornhill Brigg Mis, Thornhill Beck Lane, Brighouse, HD6 4AH (the “Provider”, also referred to as ‘we’, ‘us’ and ‘our’) operates the website and Services at www.onlybamboo.store. 

When you enter into a contract as a result of applying to use the website and Services at www.onlybamboo.store, you will be entering a contract with Carl Hopkins UK Limited. 

These Terms, and any Contract between us, are only in the English language. 

The Services are hosted in the United Kingdom and the European Union. The Services are controlled, operated and administered by the Provider from its offices within the United Kingdom. The Provider makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. You may not use the Services in violation of UK export laws and regulations. If you access the Services from locations outside of the UK, you are responsible for compliance with all local laws. These Terms and Conditions for Access to the Services shall be governed by the laws of the United Kingdom, without giving effect to its conflict of laws provisions. 

The Provider reserves the right to use third parties to provide any or all of the Services, including to host applications servers, to store and backup data, to send electronic and print communications, to perform any administrative design development and maintenance work in relation to the Services, and to administer the web-to-print-on-demand functionality. 


The definitions in this clause apply in the terms and conditions set out in this document: 

Goods: The products that we are selling to you as set out in the Order 

Order: Your order for the Goods (as set out online) 

Order Confirmation: Shall have the meaning set out as per terms and conditions of this document. 

Seller / We: OnlyBamboo Store at www.onlybamboo.store 

Buyer / You: Customer 

Terms: The terms and conditions set out in this document 

Writing: Written communication. Includes e-mail or any other mode of electronic communication. 

Headings do not affect the interpretation of these terms.

Basis of Sale

We consider that these Terms, the Order, and our price list set out the whole agreement between OnlyBamboo Store (Seller) and the customer (Buyer).  

Any samples, drawings, dimensions or advertising we issue, and any illustrations contained in our catalogues, emails, website or brochures, are produced solely to provide you with an approximate idea of the Goods they describe.  

All products are handmade therefore it would be reasonable to expect variations in size, color, design, texture and finish. These are natural occurrences and do not constitute defects. And in fact, are the main USP of the offering from OnlyBamboo Store. This point is clearly mentioned within the copy and promotional messages made be OnlyBamboo Store. 

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail. 

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline in our absolute discretion. 

These Terms shall become binding upon you and us when: 

We issue you with confirmation by email or a phone call stating our acceptance of your Order, or 

We notify you that the Goods are ready to be delivered. 

Whichever is the earliest, at which point a contract shall come into existence between us. 

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with above clause. We reserve the right to alter the prices at any point of time. 

Any incorrect price on our web site shall be subject to correction. 

We shall assign an order number to the Order and inform you of it. The order number must be quoted in all subsequent communications with us relating to the Order. Once the order is confirmed, paid and allocated this cannot be altered and any subsequent charges on account of processing or delivery cost will be chargeable and be borne by the customer. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it. 

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled). 

We will not accept any changes in the product specifications and the order will be delivered as per prevailing specifications at the time of placing of the order. For a bespoke order, please check the relevant section below. 

The Goods

We warrant that on delivery, the Goods shall: 

Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents. 

be of satisfactory quality. 

be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods. 

be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in). 

Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom. 

This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 

This warranty does not apply to any defect in the Goods arising from wear and tear, willful damage, accident, negligence by you or any third party or if you use the Goods in a way that we do not recommend or not be reasonable to be used or your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval. 

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / manufacturing environments. 

We will take reasonable and diligent steps to ensure our third-party supplier will pack all Goods properly and to ensure we use our best endeavors that you receive your order in good condition. 

These Terms apply to any repaired or replacement Goods supplied to you due to the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

Handmade Goods

100% of our products are hand-crafted individually. Most of our products are hand-made from solid wood, and so any variation in size, color, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc. are an integral part of the way the products are naturally made and promoted.  

We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment or disappointment at a later stage. We regret we cannot treat any of the above variations as defects, as these are natural occurrences. 

Defective Goods and Returns 

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / manufacturing environments. 

Our entire collection is made from solid wood timber and are individually hand-crafted. It is therefore reasonable for there to be some minor variations in sizes, finish, fabric, texture, color, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and are by that nature not be considered as defects. 

If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand-crafted product, we regret our product portfolio might not be entirely suitable for you. We therefore recommend it to be important that you appreciate and satisfy yourself as to the variance should it occur as being natural, not as a defect, preferably to satisfy yourself at the outset before placing the order. 

All sizes might vary by up to 5cm, although overall quality is not affected. 

In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow our Standard Operating Procedure (SOP) below: 

Notify us no later than 2 working days from the receipt of the order. 

Always quote the Product Code number and PO number. 

Attach any relevant pictures and a brief explanation of the issue. 

We aim to process the request and revert to you within 5 business days. 

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we may at our discretion: 

Issue a credit note or 

Issue a discount or 

Provide you with a full or partial refund or 

Replace the Goods or a part of it such as knobs, legs, cushions etc. 

Report any damages, shortages or defects to us in writing within 2 working days. We will not accept any claims entered into thereafter. 

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another Order, be it a current order or future orders. 

Any refund will be paid into the same bank account used to make the purchase, within 14 business days of date of refund.


Prices and Payments

The price of the Goods will be as set out on the website, www.onlybamboo.store

Prices are liable to change at any time, but price changes will not affect Orders that we have been confirmed in writing.  

These prices include delivery costs, unless the delivery address falls under an extended area postcode. The following areas are considered extended: 

It is always possible that, despite our best efforts to endeavor to be as accurate as possible, some of the Goods we sell may be incorrectly priced from our manufacturer. We will normally check prices as part of our dispatch procedures. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and advise you accordingly. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price. 

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts. 

Health and Safety 

If the buyer has an allergy or a medical intolerance such as asthma, we strongly advise you refrain from ordering our products. Despite our best possible efforts, including NC lacquer, lead tests and other safety standards that we follow, as the product parts and processes are undertaken in different working environments and the units are not quarantined, we cannot guarantee the products are not contaminated with or free from dust. 

It is the customer’s responsibility to use the anti-tip device which is included with any product which needs it or required. 


If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. 

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with your obligations. If we do agree to waive a default by you that will not mean or imply any subsequent default by you shall automatically be waived. No waiver by us of any of these Terms shall be effective unless expressly advised it is a waiver and we tell you so in writing. 

These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.